Friendly IT Service Isn't an Oxymoron
IT Service techs have a reputation for being aloof or even snarky. Perhaps that reputation was best represented by Jimmy Fallon's late 90s SNL character, Nick Burns, Your Company's Computer Guy – a condescending and arrogant IT tech whose catchphrase was, "Move!"
Sadly, the reputation isn't entirely unearned. Sometimes, people who know how your computers work (like people with specialized knowledge in any field) can think of themselves as more intelligent than those they work with. But that doesn't mean you can't find friendly IT service. It's what AesirTech specializes in.
What Nick Burns Gets Wrong
The problem with Nick Burns is that he treats ignorance of a particular subject matter as a sign of stupidity or a character flaw, which, put simply, it isn't. AesirTech has clients across nearly every professional field.
Each of those clients is very good at what they do. But they're not IT experts. That's why they hire us. But we wouldn't represent ourselves in court or perform our own surgery!
Being knowledgeable isn't the same thing as being smarter than someone else. We all need each other.
The Nick Burns sketches typically ended with him getting stumped. While that may not be as likely for a real IT guy (especially one of ours), we all have areas of specialized knowledge and places where we excel. And it's shortsighted to look down on someone for not knowing what you know.
Friendly IT Service
At AesirTech, we believe that doing our jobs is about more than fixing our clients' IT problems. It's about putting our clients at ease and making them feel safe again. No one feels safe asking for help from someone who treats them like dirt!
Nick Burns may be an extreme case, as he seems to really enjoy making others feel bad. But it's easy in day-to-day operations not to think about how what you say and how you say it affect those around you.
That's why we consider friendly IT service essential to the way we help our clients.
Patient Explanation
Paul Wellons and the team at AesirTech value relationships. We don't just offer quick fixes to your IT problems. We take the time to understand your network ecosystem and offer suggestions for running it better and keeping yourself protected.
Developing positive relationships with our clients makes it easier for them to reach out to us when there's an issue. It also lets us understand their systems better so we can prevent problems before they occur and create a safer, more secure environment.
Friendly IT Service Offers Superior Results
It's easy to understand the practical benefits of treating others well and see the fallacy in confusing ignorance with stupidity, but there are other reasons that offering friendly IT service is the better choice:
It makes our clients and our technicians happy
It's the right thing to do!
Like Nicepool said, "It costs nothing to be kind." Though we usually agree with Logan, his response makes us side with NP on this one.
So, if you want reliable, friendly IT service for your Roanoke or NRV business, call the pros at AesirTech!